Refund Policy

Scope

This Refund Policy applies to purchases made directly through Cloudexa. Purchases handled by another seller or marketplace may follow that seller's refund rules.

Refund eligibility

Eligibility depends on the type of purchase, whether the service has already been used, and any rights provided by applicable law.

• Duplicate or clearly erroneous charges may be refunded after verification.
• Unused prepaid service or account credit may be refundable where the purchase terms or applicable law require it.
• Consumed hosting time, delivered resources, one-time setup work and usage-based charges are generally not refundable once delivered, except where required by law.

Refund request window

Requests should normally be submitted within 14 days of the relevant purchase unless a different period is shown at checkout or mandatory law provides a different right.

Service incidents

A service outage does not automatically create a cash-refund entitlement. Depending on the circumstances and any applicable service commitment, Cloudexa may offer a refund, account credit, service extension or other remedy.

Non-refundable cases

Except where required by law, Cloudexa may decline refunds for abuse, policy violations, chargebacks submitted without first contacting support, expired credits, promotional balances, or services already substantially consumed.

How refunds are issued

Approved refunds are normally returned to the original payment method. If that method cannot be used, Cloudexa may offer account credit or another lawful alternative.

Statutory rights

This policy does not limit mandatory consumer or withdrawal rights that apply in your jurisdiction. Where mandatory law conflicts with this policy, the law controls.

Requesting a refund

Include the account email, invoice or transaction reference, and the reason for the request.