Refund Policy
How Cloudexa handles refund requests, account credits and service-related remedies.
1. Scope
This Refund Policy applies to purchases made directly through Cloudexa. Purchases handled by another seller or marketplace may be subject to that seller's refund rules.
2. Refund eligibility
Refund eligibility depends on the type of purchase, whether the service has already been used, and any rights provided by applicable law.
- Duplicate or clearly erroneous charges may be refunded after verification.
- Unused prepaid service or account credit may be refundable where Cloudexa's purchase terms or applicable law require it.
- Consumed hosting time, already-provided resources, one-time setup work or usage-based charges are generally not refundable once delivered, except where required by law.
3. Refund request window
Requests should normally be submitted within [14 days] of the relevant purchase unless a different period is shown at checkout or mandatory law provides a different right.
4. Service incidents
A service outage does not automatically create a cash-refund entitlement. Depending on the circumstances and any applicable service commitment, Cloudexa may offer a refund, account credit, service extension or other remedy.
5. Non-refundable cases
Except where required by law, Cloudexa may decline refunds for abuse, policy violations, chargebacks submitted without first contacting support, expired credits, promotional balances, or services already substantially consumed.
6. How refunds are issued
Approved refunds are normally returned to the original payment method. If the original payment method cannot be used, Cloudexa may offer account credit or another lawful alternative.
7. Statutory rights
This policy does not limit any mandatory consumer rights or withdrawal rights that apply in your jurisdiction. Where mandatory law conflicts with this policy, the law controls.